How the VA will process your medical claim during the Covid-19 Period
This post is from the US Department of Veterans Affairs newsletter.
The Veterans Benefits Administration (VBA) is providing information about utilizing alternatives to in-person Compensation and Pension (C&P) examinations during the COVID-19 pandemic to support social distancing and the safety and health of Veterans and
clinicians. VBA will continue to complete as many examinations as possible using virtual means that do not involve a face-to-face examination. This message is intended to advise you about the change and provide guidance and resources.
What are C&P Examinations?
What are the options for conducting C&P Examinations?
Why has VA decided to suspend the in-person examination option?
During the COVID-19 pandemic, the VA recognizes the value of social distancing and the need to reduce the amount of face-to-face contact. On April 2, 2020, the VHA temporarily discontinued performing C&P exams in order to prioritize resources for essential and critically needed health care services in this emergency. This directive also eliminates in-person examinations except in urgent care situations and reduces the number of people entering VHA facilities in order to protect employees and patients. VHA will conduct some C&P examinations through tele-exams and ACE where possible. Out of an abundance of caution for Veterans and medical providers, VBA is similarly suspending in-person C&P examinations until further notice and will continue to conduct C&P exams through ACE and Tele-C&P, when possible.
What can I do to assist with my claim?
Make sure your current private medical records are part of your VA claims file. The Department of Veterans Affairs encourages all Veterans to submit their private medical records for consideration during the processing of their benefits claim. VA values evidence from your private treatment providers because they are familiar with your medical history, often over a long period of time. VA appreciates the trusted and special relationship between private treatment providers and their Veteran/patients.
Key methods that private medical records can be submitted are as follows:
Questions on Claims?
You can start and continue to file claims with no delay.
How to start or continue a claim
For individuals who need more assistance, VBA offers robust resources through the National Call Center (NCC) at 1-800-827-1000.
Intent to file a claim
Note: Intent to file a claim will preserve a potential effective date and allow the Veteran up to one year to submit a completed claim form. Veterans can also work with a local VSO to submit claims electronically or by mail.
A grateful nation thanks you for your service.
-Veterans Benefits Administration
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